Refund Policy

Every payment on NaisTV is a one-time credit top-up — there are no subscriptions and no auto-renewal. This Refund Policy sets out how we handle refunds relating to credit purchases and unlocks in a fair and transparent way.

1. When you can request a refund

• Credits not delivered: the purchase succeeded but credits were not added to your account, and signing in again or restarting the app does not resolve it;
• Duplicate charge: the same top-up was charged more than once (not due to repeated manual purchases by you);
• Unlock failed: credits were deducted but the content was not unlocked — we will return the deducted credits or their equivalent value;
• Content will not play: unlocked content has technical problems (won't load, severe stuttering, audio/video out of sync) that we confirm cannot be fixed;
• Accidental top-up: requested within 7 days of payment with the credits completely unused (for partially used packages, whether the unused balance can be refunded is assessed case by case);
• Materially not as described: unlocked content differs significantly from its description.

2. Request window

Please submit refund requests within 7 days of the payment date. Late requests may not be accepted, except where the issue results from our own serious fault, which we will still consider at our discretion.

3. When refunds are not available

• Credits already spent on unlocking content that plays normally, except in the technical-failure situations above;
• General refund requests submitted after the request window;
• Content that plays normally, where the reason is purely subjective preference about the story;
• Accounts terminated for breaching the Terms of Service (e.g. cracking, recording, reselling accounts).

4. How to apply

Email our support inbox support@curicat.vip with:

• your registered email address and order number (visible under "My Orders" in the app);
• the payment time, amount and currency;
• a description of the issue (screenshots or a screen recording help).

5. Processing timelines and refund method

• We acknowledge and begin processing your request within 1–2 business days of receipt;
• Approved refunds are returned via the original payment method and currency within 5–10 business days; actual posting time depends on your payment provider. In some cases we may first compensate by returning credits immediately, then process the monetary refund where appropriate;
• Refunds are issued in the original payment currency; any exchange difference is determined by the payment provider or card issuer and is not compensated by us.

6. Other terms

• After a refund is completed, the corresponding credits are deducted or the corresponding unlock is revoked;
• If you disagree with a refund decision, reply to our handling email to request a review;
• This Policy may be revised from time to time; updates will be published on this page with a revised "Last updated" date.

Questions about this Policy? Email us anytime at support@curicat.vip.