Frequently asked questions
Everything about NaisTV's content, credits, unlocking and refunds.
What is NaisTV?
NaisTV is an original BL (Boys’ Love) story-driven mini-drama app operated by Curicat (Hong Kong) Technology Limited, a Hong Kong incorporated company. All series are produced in-house and offered through NaisTV with free previews and credit-based unlocking. Curicat will launch more apps in the future.
What kind of content is on NaisTV?
NaisTV focuses on original BL (Boys’ Love) story-driven mini-dramas centred on romance, drama and character stories. All series are original story-driven works with no explicit adult material, reviewed internally before release. The platform hosts no user-generated content.
Is NaisTV free?
You can download the app and watch the open preview content of every series for free. You only need credits if you want to unlock specific episodes or a whole series — whether and how much to spend is entirely up to you.
What is a free preview?
Every series opens part of its content for free previewing (usually the first episode or the opening minutes), so you can judge the story and production quality before buying credits. No payment details are required to preview.
How do I buy credits?
Choose a credit package inside the NaisTV app and the credits arrive instantly. Packages are one-time purchases (see the pricing page); the credit quantity and amount due are displayed in full before you confirm any payment.
How do credits work? Do they expire?
Credits unlock series content: per episode or per whole series, with each series showing its exact credit cost on its page in the app. Credits never expire — simply top up again when you run out. Credits cannot be transferred or exchanged for cash.
Does NaisTV auto-renew?
No. NaisTV offers one-time credit purchases only. There are no subscription plans, and therefore no auto-renewal, recurring billing, or trial that converts into a paid plan. Every charge happens because you confirmed it yourself inside the app.
Which payment methods and currencies are supported?
We serve users worldwide. At checkout the app shows the amount due in the currency supported by your region and payment method (such as USD or HKD). Payments are processed by licensed third-party payment providers — we never handle your card details.
How do I request a refund?
If credits fail to arrive, you are charged twice, or unlocked content will not play, email support@curicat.vip within 7 days of payment with your order number and a description (or screenshots). We respond within 1–2 business days. See the full Refund Policy.
How long can I watch unlocked content?
Unlocks are one-time purchases: once unlocked, the content stays watchable with no further payment required.
How do I install the iOS version?
The iOS version is in open beta via Apple TestFlight: go to the download section on the Product page and tap "Join the iOS Beta (TestFlight)" (requires an iPhone with the free TestFlight app installed). The official App Store release will follow once it passes review, and the download section will be updated then.
How do I contact customer support?
Email support@curicat.vip anytime — we reply within 1–2 business days. For payment issues, please include your order number so we can help faster.
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