Contact us
Questions or need help? Reach us by email anytime.
📧
Support email
For payments, unlocking, refunds or anything else:
support@curicat.vipTo help us resolve things faster, please include: your registered email / order number, when the issue occurred, and a description (screenshots welcome).
⏰
Service hours & response time
- Support hours: Monday–Friday, 10:00–19:00 (Hong Kong time, GMT+8)
- Response time: we reply to every enquiry within 1–2 business days
- Refunds: once approved, funds are returned via the original payment method within 5–10 business days
🏢
Company information
Curicat (Hong Kong) Technology Limited
Registered address: Room 721A, 7/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong
* This is our registered office address. Walk-in visits are not accommodated; all enquiries are handled by email.